Terms of Service

1. Your Agreement with Us

By accessing the website ("Site"), operated by neuplena ("we," "us," or "our"), you confirm acceptance of these legally binding Terms. Continued use after revisions constitutes consent. We reserve the right to modify terms at our discretion; you are responsible for monitoring updates. Key definition: "Affiliates" includes subsidiaries, partners, advertisers, and entities involved in Site operations.

2. Account Eligibility & Security

Users under 18 are prohibited. If under 18, parental supervision is mandatory. You must:

1) Provide accurate registration data and maintain its currency

2) Protect account credentials and notify us of unauthorized access

3) Accept full responsibility for activities under your account

Note: Our staff will never request your password.

3. Acceptable Use Policy

You agree not to use the Site to:

1) Violate laws or infringe third-party rights (copyrights, privacy, etc.)

2) Distribute harmful code, spam, or deceptive content

3) Harass others or post violent/exploitative material

4) Impersonate entities or compromise Site security systems

We retain the right (but not the obligation) to remove non-compliant content without notice.

4. Intellectual Property Framework

1) Our Assets: Site content (text, graphics, code, trademarks related to neuplena) is owned/licensed by us. Unauthorized copying, modification, or commercial exploitation is strictly prohibited.

2) Your Content: By submitting reviews/images ("User Content"), you grant us a perpetual, global license to use, adapt, and display it for operational purposes. Confidential ideas submitted unsolicited become our property.

5. Third-Party Services & Links

1) External links do not imply endorsement. We disclaim responsibility for third-party content accuracy or practices.

2) Promotions by advertisers involve direct relationships between you and them; we assume no liability for such transactions.

6. Payment & Order Processing

1) Card pre-authorization may occur upon order placement. Final charges apply at shipment.

2) Order confirmation emails signify receipt, not acceptance. We reserve the right to cancel orders (e.g., for pricing errors) and issue refunds.

7. Data Management

We are not liable for data loss or account deletion due to:

1) 24+ months of inactivity

2) Terms violations

3) Technical failures beyond reasonable control

8. Disclaimers of Warranty

THE SITE AND PRODUCTS ARE PROVIDED "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE:

1) Uninterrupted or error-free service

2) Accuracy of product descriptions or pricing

3) Results from Site use

4) Compatibility with your devices

9. Liability Limitations

OUR MAXIMUM LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PREVIOUS 6 MONTHS. WE EXCLUDE LIABILITY FOR:

1) Indirect, punitive, or consequential damages (e.g., lost profits)

2) Third-party actions or linked site issues

3) Data loss or system corruption from Site use

Jurisdictional Note: Some regions prohibit these limitations; consult local laws.

10. User Indemnification

You agree to defend us against claims arising from:

1) Your User Content

2) Site misuse or security breaches

3) Violation of these Terms

We may assume control of such legal matters at your expense.

11. Termination Rights

We may suspend/terminate accounts for:

1) Material Terms breaches

2) Fraudulent or illegal activity

3) Operational necessity

Surviving Clauses: Sections 4, 8–10, and 12 remain effective post-termination.

12. Global Compliance

International users access the Site at their own risk and must comply with local import/tax laws. Products may be unavailable in certain regions due to legal restrictions.

13. General Provisions

1) We are not liable for delays caused by pandemics, wars, or infrastructure failures.

2) Legal notices must be emailed to [email protected], with confirmation requirements detailed.

3) Enforcement delays don’t forfeit our rights.

4) Invalid clauses will be revised to reflect original intent.

5) These Terms plus Privacy Policy supersede all prior agreements.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the local.