Privacy Policy

Effective Immediately

1. Introduction and Commitment

neuplena ("We", "Us", or "Our") operates the website (the "Site"). We are committed to protecting your personal information and being transparent about our data practices. By accessing or using this Site, you acknowledge that you have read and agreed to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal data when you voluntarily submit it to us, including when you:

1) Create an account or complete a purchase;

2) Subscribe to marketing communications;

3) Contact our customer service team;

4) Participate in promotions or surveys.

The types of data we collect include:

1) Your full name, email address, and shipping/billing address;

2) Payment information processed exclusively through Payment Card Industry Data Security Standards (PCI-DSS) compliant credit card gateways (note: we do not store raw credit card numbers);

3) Records of your communications with us.

2.2 Information Collected Automatically

1) When you browse our Site, we automatically collect certain technical information, such as:

2) Your device’s IP address, browser type, and operating system;

3) Pages you view and actions you take on our Site;

4) Generalized location data (country-level) for currency and tax calculations.

3. Strict Prohibition on Minor Data Collection

This Site is designed exclusively for users aged 18 years or older. We do not knowingly collect, use, or disclose personal information from individuals under 18. If we become aware that such data has been inadvertently collected, we will promptly delete it.

4. How We Use Your Information

We use your personal data only for the following purposes:

1) To process orders and deliver products, including payment authorization and shipping logistics;

2) To communicate with you regarding order updates, inquiries, or support requests;

3) To improve Site functionality by analyzing browsing patterns and user behavior;

4) To send marketing communications if you have opted in (you may unsubscribe at any time);

5) To prevent fraud and enhance security through transaction monitoring.

5. Information Sharing Practices

5.1 Essential Service Providers

We share your data with trusted third parties only when necessary for business operations:

1) Credit card processors receive billing details to complete transactions;

2) Shipping carriers (e.g., DHL, FedEx) receive your name and address to deliver orders;

3) Cloud infrastructure providers host our Site and data under strict confidentiality agreements.

5.2 Limited Non-Essential Sharing

1) We may share aggregated demographic data (e.g., "30% of users in Germany prefer knitwear") with advertising partners;

2) In the event of a business transfer (e.g., merger or acquisition), customer data may be transferred to the successor entity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These help remember your shopping cart items, personalize content, and analyze Site traffic. You may manage cookie preferences through your browser settings. We do not track your activities across unrelated websites or devices.

7. Data Security and Retention

1) We implement industry-standard security measures to protect your data:

2) All data transmissions are encrypted using TLS/SSL technology;

3) Payment details are tokenized and never stored in our systems. We retain your personal data only as long as necessary:

4) Active accounts are maintained until you request deletion;

8. Your Rights and Choices

You have the right to:

1) Request access to or correction of your personal data;

2) Delete your account data (excluding legally required order records);

3) Opt out of marketing emails via the unsubscribe link in all communications;

4) Export your data in a portable format.

To exercise these rights, contact us at: [email protected].

9. Global Data Protection Standards

We adhere to internationally recognized privacy principles including GDPR and CCPA frameworks for all users globally. Data transfers are protected by adequate safeguards.

For privacy-related inquiries, contact us at [email protected]